Frequently Asked Questions
How long has Trip Tracker been available?
Trip Tracker has been available for over 25 years. Each year we incorporate new features at the request of our customers, and every year we have a Users Meeting with our customers to review suggestions and improvements.
Will Trip Tracker run on a network?
Trip Tracker is compatible with Windows Peer to Peer Networking, Windows NT, Windows 2000, Windows XP, Windows Vista, Windows 7, 8 and Windows Server 2003 and 2008. A dedicated fileserver is not required. We do also have customers that have their own "cloud" system.
How does Trip Tracker handle regularly scheduled or recurring trips?
Our "quick copy" reservation system allows you to quickly schedule recurring or regularly scheduled reservations on any interval time frame. Months of advanced scheduling can now be done in a matter of seconds.
Can reservation confirmations be e-mailed to customers?
Our "one button" quick confirm can e-mail a reservation or reservation confirmation to a customer, passenger, or anyone else. Additionally, trip details may be sent to a driver's cell phone or pager. Invoices may also be emailed to customers.
I don't have a web site. Can I still take reservations over the Internet?
Yes. Our worldwide reservation system can do the work for you. You can even have a message sent immediately to your cell phone or pager whenever a new reservation comes in for your company. Call for full details.
What type of training is available?
Our goal is get you up and running as quick as possible. A multi-media training disk is included as well as a training manual. Remote training may also be arranged on your actual computer. Additionally, we offer FREE training classes!
What type of support is available?
Support is provided "multi-channel" support through our Customer Support Website (www.triptrackersupport.com) In addtion to information on the website, there is also chat, work ticket, email and TOLL-FREE Telephone Support line.
At night we close our office and the phones are forwarded to me. How can I keep track of my reservations? TripTracker2Go's "Roving Feature" will allow you to access your computer from any other computer. Additionally, your reservations can be sent to a smart phone or tablet for convenient review.
Are there any payment plans available? We accept Visa, MasterCard, and American Express. We can setup flexible payment options. Additionally, a lease/purchase plan is available for qualified companies. Payments are as low as $59 / month with a $1.00 buyout.
Why are there no prices on your website? We customize our software to YOUR Business needs. Prices start at $995.00. We create a Price Quote depending on the size of your business, number of computers and which features you want to add.